A Day in the Life
Carolyn Baskerville
Franchise Services Manager
Parsippany, N.J.
I work directly with our franchisees, acting as their first point of contact for resolving any problems they might have. I’m constantly on the phone, which means I get to know them fairly well. You develop a personal relationship with them. You learn what they’re like, their mannerisms and their personalities. I take pride in knowing that they place their trust in me to help make their businesses more successful.
My franchisees are wonderful, and so are my associates. No matter where you work, it helps to be surrounded by friendly, reliable coworkers. We have a very family-like relationship here which allows me to feel comfortable going to my boss and coworkers. Their leadership not only inspires me to do my job better, but makes the work experience that much more enjoyable.
Sophie Parisi
Vacation Network Group Italy/RCI Vacation Network Group Italy (Cuendet and Novasol)
To be in contact with travel agents throughout the world and to study the strategies to respond to the requirements of every market is truly exciting. We sell a wonderful product. When we visit a house and get to know the house owner, they often welcome us like we are part of the family. Participating in the success of the company, and in my case particularly, the success of France, makes me proud and continually gives me more energy to give the best of myself.
Kenneth Ng
Senior Manager, IT
Group RCI
What do you like best about working with RCI?
The People – RCI employees have the passion for the industry and what they do. What’s most important is that they have a positive attitude and a firm belief in the long-term potential of the company.
The Opportunities – Working in RCI provides me with a great deal of learning opportunities in terms of the business, industry, technology/solution used, and etc. The RCI environment also provides us with many opportunities to work and learn with people from different functions/departments regionally and globally. Most of all, as a part of the IT team, my team and I take pride in leading the company with the latest technology solutions.
The Spirit of RCI - RCI’s mission is “to be the global leader in consumer leisure travel through membership marketing and end-to-end business solutions for developers, marketers & managers of vacation property”. The entire RCI family operates within a values-driven culture defined by our core values of remarkable intelligence, passion for travel and complete integrity.
Gonzalo Maqueda
Vice President, Club Management,
Asia Group RCI
What do you like best about working with RCI?
It’s exciting to be part of an always-evolving industry which gives us a chance to be creative and to leverage from experiences and knowledge from different parts of the world. As a truly global company, RCI has given me the opportunity to travel to many places, meet people from different cultures and understand business practices throughout various regions. The thing I like most about RCI is its people who are committed to goals and team efforts.
