RCI Affiliate Access® Program: Two New Solutions Provide Resort Operation Efficiencies

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CustomerCount and RCI® Inventory Analytics Advisory offer affiliates insight into guest behaviors and needs

HOLLYWOOD, FLA. (May 4, 2016)RCI, the global leader in vacation exchange, recently added two new services to the RCI Affiliate Access® program: RCI® Inventory Analytics Advisory delivers specific insights, analytics and tools to help resorts maximize their inventory, and CustomerCount added a new service to simplify how resort staff processes and responds to owner inquires. 

The RCI Affiliate Access program serves as a valuable resource for affiliates by connecting resort developers and operators to customizable solutions that assist in resort operations. These include accounting and insurance services, marketing data solutions, survey deployment, sales training, revenue management and analytics, contact center resources, video and photography services, inventory rental solutions and maintenance fee billing and collection.

Available exclusively for RCI affiliates, the new RCI Inventory Analytics Advisory is a program designed to maximize inventory value. Based on industry analysis, the new offering tailors solutions for affiliates through enhanced reporting, forecasting and tracking and pricing and yield management capabilities. The service also helps improve customer satisfaction through optimized supply-demand alignment and consumer behavior predictions and provides ongoing training for in-house inventory management staff. Depending on business needs, affiliates interested in the tool can opt for short-term or long-term consulting services. 

“The RCI inventory consulting team has been amazing,” said Michele Colson, senior vice president, VSA Resorts. “They are very professional and really have a great understanding of inventory and revenue management strategies and tactics that have already started to transform our business. The recommendations they have made have given our resort managers a huge boost in managing the inventory at their respective properties. In just a few short months, we’ve seen our revenue increase over 113 percent.” 

Long-time RCI Affiliate Access partner CustomerCount has also added a new service for affiliates. The survey solution provider now offers an On Site Service Request feature, which invites guests to communicate areas in which they require assistance while they are still on the property through an online survey available through an affiliate-branded landing page. The new feature provides a fast, easy and non-confrontational way for guests to let staff know they need assistance. Instant alerts allow resort staff to address guests’ needs immediately.

“Expanding the RCI Affiliate Access program helps our affiliates exceed expectations and grow with the ever-changing business landscape,” says Erica Gause, director of business development, RCI. “Through RCI Inventory Analytics Advisory and CustomerCount, resort operators can better manage their inventory and cater to guests’ needs through analytics and direct feedback. 

For more information, visit RCI.com or RCIAffiliates.com.

About RCI
RCI is the worldwide leader in vacation exchange with approximately 4,300 affiliated resorts in more than 100 countries. RCI pioneered the concept of vacation exchange in 1974, offering members increased flexibility and versatility with their vacation ownership experience. Today, through the RCI Weeks® program, the week-for-week exchange system, and the RCI Points® program, the industry’s first global points-based exchange system, RCI provides flexible vacation options to its 3.8 million RCI subscribing members each year. RCI’s luxury exchange program, The Registry Collection® program, is the world’s largest program of its kind with approximately 200 affiliated properties either accessible for exchange or under development on six continents. RCI is part of Wyndham Destination Network and the Wyndham Worldwide family of brands (NYSE: WYN). For additional information, visit our media center. RCI can also be found on Facebook, YouTube and Twitter.

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Media Contacts:

Catherine Reynolds
(973) 753-4662
Catherine.Reynolds@rci.com 

Valerie Oppelaar
(973) 753-7474
Valerie.Oppelaar@rci.com