PARSIPPANY, N.J. (March 31, 2015) – Building on its new approach of delivering industry leading technology solutions to its franchisees through the use of third party strategic partners, Wyndham Hotel Group—the world’s largest hotel company and one of three hospitality business units of Wyndham Worldwide Corporation (NYSE: WYN)—today announced plans to deploy a new, automated, Software-as-a-Service, revenue management system from Infor across more than 4,500 of its franchised hotels within the U.S. and Canada.
Unveiled at Wyndham Hotel Group’s 2015 Global Conference in Las Vegas—and leveraging the previously announced strategic partnership with Sabre Corporation—the multi-year agreement with business application developer Infor gives Wyndham Hotel Group franchisees using Sabre’s SynXis property management system a direct connection to the Infor EzLITE revenue management system.
“In just the last six months, we’ve gone through a significant change in how we at Wyndham Hotel Group approach deploying technology that our franchisees need to be successful,” said Gabrielle Wolfson, senior vice president and chief information officer at Wyndham Hotel Group. “The world of technology is evolving at a rapid pace and we need to enable our franchisees to keep up.”
Added Keith Pierce, executive vice president, global systems operations support at Wyndham Hotel Group, “Through collaboration with leading technology companies like Infor, Sabre and others, we are now in a position to more quickly deploy and upgrade revenue generation and property management solutions by combining best-in-class offerings that are more effective, more efficient, more current, and delivered at a lower cost to our franchisees.”
Among its main features, Infor EzLITE simplifies the process of revenue management by automatically analyzing each hotel’s booking data on a daily basis, recognizing trends and patterns, and providing each property owner with recommendations on how and when rates should be modified to help optimize the hotel’s demand.
“On any given day, each one of our hotel owners have the opportunity to make more than 8,000 decisions related to revenue management,” said Kathy Maher, senior vice president, revenue management at Wyndham Hotel Group. “For smaller hotels with limited staff, finding the time and resources to manage all of the nuances of a revenue management function presents a significant challenge. Through an autopilot feature in the new system, across 4,500 hotels, our EzLITE powered solution will allow us to make an estimated 15 billion pricing decisions per month, enabling our owners to focus on what matters most: servicing guests.”
The company further announced at its conference two other new partnerships that go hand in hand with Sabre’s SynXis property management system and Infor’s EzLITE revenue management system:
- A multi-year agreement with hospitality technology solutions provider TravelClick to enable the continuous input of real-time competitor pricing data into the Infor EzLITE product, enabling more competitive pricing decisions that are tailored to each individual hotel. TravelClick is expected to do more than 400 million shops annually for properties that are using the new Infor EzLITE solution.
- A multi-year agreement with payment solutions provider Elavon to integrate EMV and tokenization into the SynXis property management system for franchisees via Elavon's Fusebox gateway and Simplify payment security software application.
Currently operating under the second of a three-stage pilot program at select hotels domestically, the full roll-out of both the Infor EzLITE revenue management system and the SynXis property management system to approximately 4,500 economy and midscale properties within the Wyndham Hotel Group portfolio is expected to begin this summer, with a target completion date of late 2016.
“For large hospitality organizations like Wyndham Hotel Group, it is often challenging to find a technology that meets needs at both the corporate and individual franchisee level,” said Stewart Applbaum, senior vice president and general manager, Infor Hospitality. “With Infor EzLITE, Wyndham can effectively address the challenges of both groups by delivering a revenue management application that is designed for users of all levels while also providing a holistic perspective to support strategic decision-making regarding company-wide revenue.”
“Security is top of mind for everyone, and the hospitality industry needs to continue to find ways to eliminate the risk of cardholder data exposure. We applaud Wyndham Hotel Group’s efforts to offer such a robust property management system, while keeping the security of cardholder data a priority for its guests,” said Guy Harris, president of Elavon North America. “We are excited to work with Wyndham and its franchisees to make this happen.”
“It’s pivotal for hotels to optimize their pricing strategy with business intelligence in order to remain competitive in their local market. Now, Wyndham Hotel Group and its franchisees have the ability to leverage TravelClick’s powerful rate comparison tool to help make more informed business decisions,” said Greg Sheppard, vice president, business intelligence products at TravelClick. “With the most powerful rate shopping platform in the industry, collecting more than 10 billion shops per month, from hundreds of sources and with detailed insight into pricing strategies, TravelClick’s solution will help Wyndham Hotel Group enhance their reservations strategy to increase bookings and drive additional revenue.”
Elavon is wholly owned by U.S. Bancorp (NYSE: USB) and provides end-to-end payment processing solutions and services to more than 1.3 million customers in the United States, Europe, Canada, Mexico, Brazil and Puerto Rico. As the #1 provider for airlines and a top five provider for hospitality, healthcare, retail, and public sector/education, Elavon’s innovative payment solutions are designed to solve pain points for businesses from small to enterprise-sized.
Infor is fundamentally changing the way information is published and consumed in the enterprise, helping 73,000 customers in more than 200 countries and territories improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, and with an innovative user experience design that is simple, transparent, and elegant. Infor provides flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises, or both. To learn more about Infor, please visit www.infor.com.
TravelClick (TravelClick.com) provides innovative cloud-based solutions for hotels around the globe to grow their revenue, reduce costs and improve performance. TravelClick offers hotels world-class reservation solutions, business intelligence products, and comprehensive media and marketing solutions to help hotels grow their business. With local experts around the globe, we help more than 38,000 hotel clients in over 160 countries drive profitable room reservations through better revenue management decisions, proven reservation technology and innovative marketing. Since 1999, TravelClick has helped hotels leverage the web to effectively navigate the complex global distribution landscape. TravelClick has offices in New York, Atlanta, Philadelphia, Chicago, Barcelona, Dubai, Hong Kong, Houston, Melbourne, Orlando, Shanghai, Singapore and Tokyo. Follow us on twitter.com/TravelClick and facebook.com/TravelClick.
About Wyndham Hotel Group
Wyndham Hotel Group is the world’s largest hotel company based on number of hotels and is one of three hospitality business units of Wyndham Worldwide (NYSE: WYN). As both a leading hotel brand franchisor and hotel management services provider, the company’s global portfolio consists of approximately 7,650 properties and 661,000 rooms in 70 countries under the following brands: Dolce Hotels and Resorts® (acquired February 2015), Wyndham Grand® Hotels and Resorts, Wyndham Hotels and Resorts®, Wyndham Garden® Hotels, TRYP by Wyndham®, Wingate by Wyndham®, Hawthorn Suites by Wyndham®, Microtel Inn & Suites by Wyndham®, Ramada®, Baymont Inn & Suites®, Days Inn®, Super 8®, Howard Johnson®, Travelodge® and Knights Inn®. Wyndham Rewards, the company’s guest loyalty program offers more than 38 million members the opportunity to earn and redeem points at thousands of hotels across the world. For more information visit www.wyndhamworldwide.com.